Terms & Conditions

Last updated: 7 August 2026

1. Bookings

Bookings are made online on this site: pick your dates, check availability and complete the payment. We accept bookings up to 18 months in advance.

The house sleeps a maximum of 2 guests. The minimum stay is shown at the time of booking and may vary by season.

A booking is only confirmed once the payment has been completed successfully. We email your confirmation and, before arrival, directions to get there.

2. Prices and payment

Prices are shown in euros and the total — including the cleaning fee — is displayed before you complete the booking. The full amount is paid at the time of booking.

We accept card, MB WAY and Multibanco reference. Payments are processed by certified providers (Stripe and Easypay); we never have access to your card details.

MB WAY requests must be confirmed in the app within the time indicated. Multibanco payment is only available for check-ins 3 or more days away and has the deadline shown on the reference. If the payment isn't completed in time, the booking expires and the dates are released automatically.

3. Cancellations and changes

Up to 28 days before check-in, you can cancel, change your dates or convert the booking amount into a voucher, free of charge.

Less than 28 days before check-in, as standard policy the booking can't be cancelled or changed and the amount paid isn't refunded — but always email us and we'll try to accommodate your request.

No-shows are not entitled to a refund. Date changes are always subject to availability.

4. Check-in and check-out

Check-in is from 4 PM and check-out is by 11 AM. A later check-out may be possible on request, subject to availability.

On departure, please leave the house tidy, close doors and windows and switch off the air conditioning.

5. Guests

Only the people named on the booking may stay overnight, up to a maximum of 2 guests.

Children and pets are welcome. As we're out in nature, we ask that you take the necessary care: pets must be accompanied at all times and children supervised by an adult.

6. House rules

Raíz sits in a quiet spot surrounded by nature. To keep it that way, we ask you to respect these rules during your stay:

• Smoking is not allowed inside the house.
• Fires only in the dedicated fire pit — and never during periods of fire risk or when prohibited by law. Guests are responsible for any damage caused by fire.
• No parties, loud music or excessive noise: respect the quiet of the countryside and the neighbours.
• Respect the surrounding animals and vegetation; do not approach wildlife.

7. Damages

Guests are responsible for damage or loss caused by them, their companions or their pets, beyond normal wear and tear. Repair or replacement costs may be charged.

8. Safety and nature

The house is in a rural setting: uneven terrain, vegetation and wildlife are part of the experience. Each guest is responsible for their own safety and that of their companions, children and pets.

To the extent permitted by law, Raíz is not liable for accidents resulting from disregard of safety guidance, nor for loss of or damage to personal belongings during the stay.

9. Weather

Bad weather does not entitle you to a refund. If an extreme event makes the stay unsafe or impossible, we will contact you to offer new dates, a voucher or a full refund.

10. Travel insurance

We recommend taking out travel insurance covering unexpected events such as cancellations, illness or personal injury.

11. Changes to these terms

We may update these terms at any time; the version in force is always the one published on this page. Your booking is governed by the version you accepted when you booked.

12. Governing law and contact

These terms are governed by Portuguese law. In the event of a consumer dispute, you may turn to the alternative dispute resolution bodies available in Portugal — more information at consumidor.gov.pt.

For any questions about these terms or your booking, email us at reservas@raizalentejo.com.